policies header

 

The Pilates 10-20-30 Rule:
After 10 sessions, you will FEEL a difference.
After 20 sessions, you will SEE a change. After 30 sessions, you will have a WHOLE NEW BODY!

synergy logo

 

Cancellation Policy - As a reminder to our clients, All private sessions, duets and semi-privates require a minimum of 24-hour advance notice for cancellation, in order to avoid being charged. Please be respectful of your trainer and give them as much advance notice as possible in the event of a cancellation. In order to cancel a session, you must communicate directly with your trainer by phone or text message. Please do not e-mail the studio or call the studio phone for private session cancellations. Please understand that our business is dependent upon income from the commitments of our clients, therefore we must enforce our cancellation policy. Thank you in advance for your mindfulness in these matters.

Duet Policy – In the event that you must cancel a duet session, please communicate with BOTH your trainer AND your duet partner with as much prior notice as possible. With more than 24 hours advance notice, the cancelling duet partner will not be charged, and the remaining duet partner will have the option to cancel the session with no charge, or upgrade to a private session for an additional fee. Please communicate your choice to your trainer as soon as you can prior to the session. With less than 24-hours notice, the cancelling party must forfeit their session, and the remaining duet partner will receive a private session at no additional charge.

Semi-Private Policy – In the event that you cannot make your scheduled semi-private session, please let your teacher know with as much prior notice as possible. In order to cancel without being charged, you must cancel with a minimum of 24-hours notice. We only have a small number of slots available, therefore advance registration is required for semi-private sessions. If you hold a current class package, you may prebook your slots via the online schedule, or from your smart phone, using the MindBody app. If you hold an ongoing slot, and late-cancel 2 or more times within a 1 month period, your slot will be passed to the next person on the wait list.

Special Programming Cancellation Policies –All workshops require a non-refundable pre-payment to reserve a space. More than 24-hours notice will be required to cancel and receive a partial refund. This varies, depending upon the teacher and the programming, but most workshops will require up to 72-hours advance notice for cancellation. Make-up sessions are not available for missed enrollment classes (i.e. six-week series).

Package Expirations – 10-class package – 3 months; Package of 5 private sessions – 3 months; Package of 10 private sessions – 6 months; Package of 6 duet sessions – 3 months. Extensions are ONLY available for medical emergencies (hospitalization/doctor's orders not to practice). Thank you for your understanding.

Snow Policy – We do not normally close the studio, or cancel classes due to snow, however, under extenuating circumstances it is possible that cancellations may occur. You can always check the current class schedule on our web site, and we strive to post any class cancellations by at least one hour prior to the class start time. As for private sessions, please communicate directly with your trainer if you expect weather complications. Our policy is a minimum of 24 hours notice, so please touch base with your trainer directly by phone the day before, or with as much notice as possible, if you foresee an issue making it to your session due to inclement weather. Also, please be alert and aware as you enter the building during snow season. Please be in your feet, and be particularly aware of the sidewalk in front of the building, as it is constantly shaded.