Our Policies

Cancellation Policy

To avoid being charged, please provide a minimum of 24-hours advanced notice for cancellation of all private sessions, duets and semi-private sessions. To cancel a session, you must communicate directly with your trainer by phone or text. Please don’t e-mail or call the studio phone to cancel a private session. Our business depends on the income from our clients, so we must enforce our cancellation policy. Thank you in advance for your mindfulness and respect in these matters.

 

Duet Sessions Policy

If you must cancel a duet session, please communicate with both your trainer and your duet partner. With more than 24 hours advance notice, the cancelling duet partner will not be charged, and the remaining duet partner will have the option to cancel the session with no charge, or upgrade to a private session for an additional fee. Please communicate with your trainer as soon as you can prior to the session. With less than 24-hours notice, the canceling party must forfeit their session and the remaining duet partner will receive a private session at no additional charge.

 

Semi-Private Sessions Policy

If you cannot make your scheduled semi-private session, please let your teacher know with as much notice as possible. You must cancel with a minimum of 24-hours notice to avoid being charged. We have a small number of slots available, therefore advance registration is required for semi-private sessions. If you hold a current class package, you may prebook your slots via the online schedule or from your smart phone using the MindBody app. If you hold an ongoing slot, and late-cancel 2 or more times within a 1-month period, your slot will be passed to the next person on the wait list.

Special Programming Cancellation Policies

All workshops require a non-refundable pre-payment to reserve a space. To cancel and receive a partial refund, you must cancel more than 24-hours in advance. Most workshops require up to 72-hours advance notice for cancellation, though this may vary depending on the teacher and programming. Make-up sessions are not available for missed enrollment classes (i.e. six-week series).

 

Package Expirations

10-class package – expires after 3 months from purchase; Package of 5 private sessions – 3 months; Package of 10 private sessions – 6 months; Package of 6 duet sessions – 3 months. Extensions are only available for medical emergencies (hospitalization/doctor’s orders not to practice). Thank you for your understanding.

 

Snow Policy

We don’t normally close the studio or cancel classes due to snow; however we may cancel classes under extenuating circumstances. You can always check the current Class Schedule. We will try to post any cancellations at least one hour before start time. For private sessions, please communicate with your trainer if you expect weather complications. Our policy is a minimum of 24 hours notice, so please touch base with your trainer by phone the day before or with as much notice as possible. Also, please be alert and aware as you enter the building during snow season.

FAQ

Q: What is Synergy?

A. Synergy (pronounced SIN-ur-jee) comes from Greek “sunergia”, meaning “cooperation”, and sunergos, meaning “working together.” Synergy means the working together of many parts, so that the effects of the whole are greater than the sum of the efforts of the individual parts.

 

Synergy is a mind/body studio—a creative and collaborative space focused on helping individuals chart their personal paths to wellness and wholeness. It’s a safe, non-judgmental environment created specifically for mind/body discipline, with well-trained professionals providing instruction on an individual and group basis. Our mission is to provide high-quality mind/body programming in the Upper Cumberland region and to help create peace in our community. We serve clients of all levels, from beginners, to those recovering from illness or injury, to accomplished practitioners. We offer a diverse weekly class schedule, featuring yoga, Pilates, therapeutic-style movement, meditation and even a mind/body approach to strength training. We offer workshops, enrollment classes, and special events with guest teachers. Private and duet sessions are available by appointment. Semi-private sessions are available for Pilates. We also offer our 3100+ feet of studio space as a venue for community events. Come and experience Synergy!

 

Q: What is the difference between yoga and pilates?

A. Yoga is a series of static “poses” that flow together one after the other. Different poses concentrate on different areas of the body and their primary purpose may be to build flexibility, strength or balance. In yoga, it’s common to stay in a single pose for 5 full breaths or longer. Pilates,  marries eastern and western fitness techniques. Many of the exercises are based on yoga postures and exercises consist of a small number of slow, controlled repetitions, therefore your body is continually moving.

 

Q: I am not a flexible person, so can I do yoga?

A. Yes! Most people don’t come to yoga classes because they are already flexible. A basic premise of yoga is that each student remain “in the moment,” which means that you are working at your own level. Each person is listening to their own body, and denying the urge to compare or compete.

 

Q: Can Pilates or yoga benefit me, even if I am already very fit? What about my spouse, who is a couch potato?

A: Yes! Anybody of an fitness level can benefit from yoga and Pilates. Athletes will benefit from the mind-body control learned through both of these disciplines, as well as the core strength gained from PIlates practice. Additionally, the flexibility gained from yoga acts as an injury preventer in any sport or repetitive motion. As for beginners, there are at least 3 versions of every yoga pose, and you simply need to learn the appropriate modification for your level of ability at any given time.

 

Q: Can I bring my children to classes at the studio? Do you offer child care?

A: Unfortunately, we are unable to offer child care. The minimum appropriate age for children to participate in classes is 12 years old, except for special instances, which would be designated in the course description (i.e. Mommy & Me, or Kid’s Yoga). All of our programming is primarily designed for adults and the environment of a mind/body studio is intended to be tranquil and free from distractions. Therefore all students should be of an age that they can fully focus and participate for the entire length of the class.

 

Q: I am recovering from a recent back injury and have heard that Pilates is beneficial. Is this true?

A: Yes! Pilates is renowned with physical therapists for its rehabilitative benefits. In fact, the Pilates method originated as a rehabilitative method of sorts. Pilates helps to develop spinal flexibility and core strength. The development of a strong “powerhouse” can protect your back and may also prevent future injuries.

Q: Do I need any special equipment?

A: No. You only need time, willingness and an open mind to start your yoga or Pilates journey. An exercise mat is helpful, but both disciplines can be practiced without special equipment.

 

Q: Why are there expiration dates on your packages?

A: An expiration date encourages you to commit to your practice. Our revenue is based upon the commitments of our clients. The significant discount you receive on packages is our way of honoring your commitment to use the sessions within a reasonable time frame and is your way of helping us to keep the studio doors open to the community. For now, we have chosen not to charge membership fees for use of our facility and expiration dates help us continue to do so.

 

Q: How do I pre-register for classes, semiprivates, or workshops online?

Click Login/Register and enter your username and password.

*If you do not have a username/password yet – under the Username/Password boxes, click “Create Account.”

If you have been to our studio before, but have not set up a username/password, go to “Need New Password?” and put in your e-mail address. The studio software will locate you in the system. Please be sure you use the same e-mail and name you have used at our studio

You will be sent an e-mail that contains a link for setting/resetting your password. Click the link and it will take you to a page where you can set a new password. From here it will automatically log you in to the system.

From our schedule, locate the class or workshop you would like to pre-register for and click “Book” beside it. For classes, or semi-privates, you will be given the option to make a one-time reservation, or a recurring reservation. Once you click the button to make the reservation(s), the class/classes will be added to your list of reservations. If you do not have enough credit/visits on your account, you will be prompted to pay online with a credit card. You can view your current list of reservations at any time by logging in, then clicking on “My Info” and “My Schedule.

 

Q: How do I get on the Waitlist for a class I want?

If the class/workshop/semi-private is full, you you’ll be given an option to be on the waitlist. You can view all the classes you are on the waitlist for under “My Waitlist.” You will be automatically moved into the class if someone cancels and will receive an automated e-mail/text message. The cancellation policy applies, so please do not waitlist a class if you are uncertain.

 

Q: How do I cancel an existing reservation online?

Log in and click on “My Info.” Click on “My Schedule.” You will see a list of your existing reservations. (If the cancellation window is no longer available for a class, it will not show up in this list. Please still call your teacher directly to let them know.) Click the “Cancel” button next to the class you need to cancel. A dialog box will ask you if you are sure you want to cancel. Click “Yes.” The class will be removed from your schedule.

*If you have pre-registered for a class, or if you are on a waitlist for a class, and need to cancel, you must cancel with at least 24 hours advance notice in order to avoid being charged.